Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
It is possible to use Vector Directory Number (VDN) skill preferences.
Call Management System (CMS) or IQ must be used as the reporting tool.
It includes Export Agent Selection (EAS) and Business Advocate (BA).
Service Level Maximize (SLM) can be used as a skills-based call distribution type.
SLM can be used as an agent-based call distribution type.
Submit