Pass the ATD Talent Development CPTD Questions and answers with CertsForce

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Viewing questions 11-20 out of questions
Questions # 11:

Which evaluation technique should an organization use to analyze and improve error rates and defects?

Options:

A.

Six Sigma


B.

Benchmarking


C.

Flowchart diagram


D.

Return on investment (ROI)


Expert Solution
Questions # 12:

A manager is trying to identify the root cause of a departmental problem by interviewing employees. In which situation is the manager employing the Socratic method of questioning?

Options:

A.

Repeatedly asking why the problem is happening until employees feel that they have analyzed the problem thoroughly


B.

Claiming ignorance of the problem and asking questions that elicit employees' fullest knowledge of the topic


C.

Asking questions that require more than a one-word answer and encouraging others to draw on their own experiences


D.

Sharing expertise about the problem, and asking direct questions that help check for understanding of the problem and test for consensus


Expert Solution
Questions # 13:

A pharmaceutical company wants to overhaul its compliance training. Some of the executives think that generic training from an external vendor would be cheaper. The talent development (TD) manager knows that customized training built internally would better meet the need. What would best help the TD manager make the case to build the training internally?

Options:

A.

A cost breakdown of having all employees attend external vendor training


B.

Metrics on participant satisfaction after attending internal training


C.

Data showing how customized training better aligns to corporate requirements


D.

Information on how compliance violations impact the company's reputation and finances


Expert Solution
Questions # 14:

A talent development professional is following the return on investment (ROI) methodology. Which data collection method will be most useful for collecting Level 4 data?

Options:

A.

Performance tests for learners


B.

Business performance monitoring


C.

Surveys to determine the use of program aspects


D.

Interviews to determine how learning was applied


Expert Solution
Questions # 15:

A talent development (TD) department wants to strengthen its partnership in decision-making with senior leaders. Which action would be best for the TD department to take?

Options:

A.

Build a business strategy


B.

Ask to attend senior strategy sessions


C.

Implement a governance board


D.

Ask senior leaders which programs to retain


Expert Solution
Questions # 16:

Which is the most effective approach for a talent development professional to test and evaluate learning management systems (LMSs)?

Options:

A.

Request a list of available features so functional experts can conduct an evaluation of each LMS


B.

Set up a site visit to each vendor's location so that key administrators can experience a live demonstration of the LMS


C.

Ask for an online demonstration of each LMS for executives and managers of the organization


D.

Request access to each LMS for the review team to test out the system's functionality and features


Expert Solution
Questions # 17:

What are the basic quadrants of a balanced scorecard approach?

Options:

A.

Planning, analysis, design, and control


B.

Cost, quality, time, and performance outcomes


C.

Financial, customer, internal processes, and learning and growth


D.

Revenue, profit, customer satisfaction, and employee satisfaction


Expert Solution
Questions # 18:

Which steps are considered best practice when making a business case for a talent development program?

Options:

A.

Gathering data, defining a rationale, and delivering supporting information


B.

Developing a budget, performing an organizational analysis, and creating an evaluation plan


C.

Creating a program vision, defining values, and establishing competencies


D.

Holding focus groups, reviewing employee engagement surveys, and interviewing senior leaders


Expert Solution
Questions # 19:

A talent development (TD) professional has been asked to implement a knowledge management strategy. Which is the best first step for the TD professional to take?

Options:

A.

Locate information sources


B.

Determine the organization's needs


C.

Choose an information-gathering system


D.

Compile, confirm, and circulate documents


Expert Solution
Questions # 20:

A talent development (TD) professional has been asked to deliver training in support of the corporate strategic plan to increase sales revenues. What is the first question the TD professional should ask the stakeholders?

Options:

A.

Should certain sales representatives be targeted for this training?


B.

By how much are revenues expected to be increased?


C.

Why are sales revenues down?


D.

What specific issues is this initiative intended to address?


Expert Solution
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