Pass the SAP SAP Certified Associate C_C4H56_2411 Questions and answers with CertsForce

For ABAP cloud-native development, SAP recommends theABAP RESTful Application Programming Model (RAP). RAP is designed for building cloud-ready, RESTful applications and extensions in the SAP BTP ABAP environment, supporting clean core principles. According to SAP documentation, "The ABAP RESTful Application Programming Model (RAP) is the standard model for cloud-native development in ABAP."

The ABAP Cloud Development Model(A) is not a specific model.The SAP S/4HANA Cloud Extensibility Model(B) refers to extensibility approaches but is not specific to ABAP cloud-native development.

SAP BTP (Business Technology Platform)is the tool used to automatically replicate data from SAP S/4HANA to SAP Service Cloud V2. SAP BTP provides integration services, such as SAP Integration Suite, to enable seamless data replication and synchronization between the two systems. According to SAP documentation, "SAP BTP facilitates automatic data replication between SAP S/4HANA and SAP Service Cloud V2 using standard integration flows."

Data Workbench(A) is used for manual data imports/exports.SAP Build(B) is for app development, not data replication.SAP WorkZone(C) is a collaboration tool, not for data integration.

To enable service agents to access and perform actions in an external solution for a specific case type, administrators mustcreate a mashup to embed the web page of the external solutionto integrate it into the Agent Desktop. They shoulduse the web page URL of the external solution for extracting input parameters in the mashupto pass case-specific data. Additionally,including a dedicated step pointing to the mashup in one of the phases of the case typeensures agents can access the external solution during case processing. According to SAP documentation, "Creating a mashup, configuring its URL parameters, and integrating it into the case type via a dedicated step are required for external solution access."

Developing a custom business object(A) is unnecessary for this scenario.Defining a custom screen for the mashup(D) is not a standard requirement.

To access cases in SAP Service Cloud V2, thebusiness service casemust be assigned to abusiness role. Business roles define the permissions and access rights for users, including access to specific objects like cases. According to SAP documentation, "Assign the business service case to a business role" is a critical step to ensure users have the necessary permissions to view and manage cases.

Creating access rights for read mode(B) is not a standard configuration step for case access.Assigning the employee to a case type(C) is related to routing, not access.Assigning access rights directly to the user(D) is not supported, as access is managed through business roles.

The SAP CX AI Toolkit in SAP Service Cloud Version 2 includes features to enhance customer experience processes.Draft emailsis a key feature, allowing AI to generate email responses based on case context, improving agent efficiency. According to SAP documentation, "The SAP CX AI Toolkit provides capabilities such as drafting emails to streamline service interactions."

Predict product availability(A) is relevant to supply chain solutions, not the CX AI Toolkit.Create knowledge articles(C) is a manual process, not AI-driven.Analyze financial reliability(D) is not a feature of the CX AI Toolkit.

When usingautoflow rulesin SAP Service Cloud V2, administrators must consider thatconditions can be based on standard fields(e.g., case type, priority) to trigger automated actions.Too many rules can affect system performance, as excessive rules increase processing time. Additionally,conditions can be based on extension fields, allowing customization to meet specific business needs. According to SAP documentation, "Autoflow rules support conditions based on standard and extension fields, but administrators should monitor rule volume to avoid performance issues."

Optimization from the back end(C) is not automatic for autoflow rules.Assigning autoflow rules to business roles(E) is not required, as rules are system-wide.

To change the standard text of the Related Entities tab in the case object in SAP Service Cloud Version 2, theLanguage adaptationtool is used. This tool allows administrators to modify UI labels, including tab names, to align with business terminology or language requirements. According to SAP documentation, "Language adaptation enables the customization of standard text, such as tab names, to meet specific business needs."

Screen adaptation(A) is not a standard term in SAP Service Cloud V2.Page layout(B) controls the arrangement of fields and sections, not text changes.Case extensibility(D) is used for adding custom fields or objects, not renaming tabs.