SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 C_C4H56_2411 Question # 17 Topic 2 Discussion
C_C4H56_2411 Exam Topic 2 Question 17 Discussion:
Question #: 17
Topic #: 2
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
A.
Service Level Agreements are not configured in fine-tuning.
B.
The determination rules have been configured, but not activated.
C.
A workflow rule was not scheduled to trigger the determination.
D.
Service Level Agreements are not activated as a service.
Chosen Answer:
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