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In SAP Service Cloud V2, case routing can utilize master data such asResponsible employeeto assign cases to specific individuals based on conditions like expertise or availability.Service Teamis also used to route cases to predefined teams. According to SAP documentation, "Case routing rules can leverage master data like Responsible Employee and Service Team to determine case assignments."

Contact(B) is a case attribute but not typically used for routing.Account hierarchy(C) is used for account management, not routing.

In SAP Service Cloud V2, case routing determines theEmployeeorService teamresponsible for handling a case based on conditions like case type or priority. According to SAP documentation, "Case routing rules are used to assign cases to specific employees or service teams based on predefined criteria."

Service category(B) is an input condition, not a determined object.Account(C) is a case attribute but not typically determined by routing rules.

For clean core integrations, SAP recommends using modern, standards-based APIs likeSOAPandOData. These API types ensure interoperability, scalability, and alignment with SAP’s clean core strategy, which emphasizes minimal customizations and standardized integrations. According to SAP documentation, "SAP recommends using OData and SOAP APIs for clean core integrations to maintain system extensibility and future-proofing."

RFC(A) andIDoc(B) are legacy integration methods that do not align with the clean core approach due to their complexity and lack of flexibility.