The SAP CX AI Toolkit in SAP Service Cloud Version 2 includes features to enhance customer experience processes.Draft emailsis a key feature, allowing AI to generate email responses based on case context, improving agent efficiency. According to SAP documentation, "The SAP CX AI Toolkit provides capabilities such as drafting emails to streamline service interactions."

Predict product availability(A) is relevant to supply chain solutions, not the CX AI Toolkit.Create knowledge articles(C) is a manual process, not AI-driven.Analyze financial reliability(D) is not a feature of the CX AI Toolkit.