Pass the SAP SAP Certified Associate C_C4H51_2405 Questions and answers with CertsForce

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Questions # 1:

Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2correct answers to this question.

Options:

A.

Page layout


B.

Code list restriction


C.

Validation rule


D.

Delegation


Expert Solution
Questions # 2:

What can the categories in the service catalog be used for? Note: There are 3correct answers to this question.

Options:

A.

Reporting purposes


B.

Determining service level assignments


C.

Determining responsibility for tickets


D.

Determining fine-tuning settings


E.

Controlling validity of the service catalog


Expert Solution
Questions # 3:

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3correct answers to this question.

Options:

A.

Set scoping ques-tions and outgoing email details in fine-tuning.


B.

Create an email template for responses.


C.

Create an account with the email address of the customer.


D.

Configure the email address in the communication channel.


E.

Set up service categories and service catalogs.


Expert Solution
Questions # 4:

Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2correct answers to this question.

Options:

A.

Data Workbench


B.

Workflow rules


C.

Mass Change Account Data


D.

Manual migration


Expert Solution
Questions # 5:

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Options:

A.

Maintain the fine-tuning activity for contracts.


B.

Maintain a reference date in the contract.


C.

Create a workflow rule.


D.

Select the relevant scoping ques-tion.


Expert Solution
Questions # 6:

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2correct answers to this question.

Options:

A.

Change the priority to Escalated.


B.

Set the action to Propose Solution.


C.

Maintain the Incident Context.


D.

Push the incident to SAP Service Cloud support.


Expert Solution
Questions # 7:

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Options:

A.

Implement the provided Hot Fix number.


B.

Create an incident.


C.

Report a ticket.


D.

Send an email to SAP Cloud Support.


Expert Solution
Questions # 8:

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2correct answers to this question.

Options:

A.

IDoc


B.

OData


C.

RFC


D.

SOAP


Expert Solution
Questions # 9:

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

Options:

A.

Delivery blocking


B.

Prospect blocking


C.

Sales support blocking


D.

Credit limit check


Expert Solution
Questions # 10:

Which restriction rules can you use to control the access to an installed base? Note: There are 2correct answers to this question.

Options:

A.

Business role


B.

Territories


C.

Measurement and reading


D.

Employee


Expert Solution
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