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To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related list type; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use theLightning App Builder and selecteither Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout. References: https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm &type=5https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm &type=5

Security Health Check is a tool that can be used to identify and fix potential session vulnerabilities. Security Health Check scans the security settings in an org and compares them to a baseline set ofstandards, such as the Salesforce Baseline Standard or the Salesforce Optimized Standard. Security Health Check provides a health check score and a list of issues and recommendations for improving the security settings. References:https://help.salesforce.com/s/articleView?id=sf.security_health_check.htm &type=5

Lightning page allows you to customize a record page and add a screen flow as a component. You can use the Lightning App Builder to drag and drop the Flow component onto the page and select the screen flow you want todisplay.

References: https://help.salesforce.com/s/articleView?id=sf.flow_distribute_lightning_page.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm &type=5

Big Deal Alerts allow you to notify users when an opportunity reachesa certain amount or probability.

References: https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal_alerts.htm &type=5

Formula fields are types of fields that calculate a value based on an expression or formula that references other fields or constants. Formula fields prevent administrators from changing their field type once they are created because they may be referenced by other functionalities such as reports, validation rules, workflow rules, etc., that depend on their data type and value. If a formula field is referenced by other functionalities, then changing itsfield type may cause errors or unexpected results. References:https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm &type=5

To use as an identifier when importing and updating records from a separate system, an administrator should useExternal ID field type on an object. External ID fields allow storing unique identifiers from external systems and using them for matching records during import or update operations. External ID fields can also be used for upsert operations that insert newrecords or update existing ones based on external ID values. For example, an administrator can create an External ID field on Account object that stores account numbers from an external ERP system and use it for importing or updating accounts from that system. Rich Text field, Record ID, and Auto-Number field are not suitable for using as identifiers when importing and updating records from a separate system. References: https://help.salesforce.com/s/articleView?id=sf.fields_about_field_types.htm &type=5https://help.salesforce.com/s/articleView?id=sf.data_loader_upsert.htm &type=5

When you mark a field as required in Object Manager, the field isuniversally required to save a record on that object in the user interface. However, the field is not required to save records via the API on that object, unless you also mark it as required on the page layout.

References: https://help.salesforce.com/s/articleView?id=sf.fields_about_required_fields.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.admin_profile_picklists.htm &type=5

To make it easy for approvers to respond to approval requests, the administrator should configure three settings:

Update the organization’s chatter setting to allow approvals, which enables approvers to approve or reject requests from chatter feeds or email notifications

Enable the organization’s Email approval response setting, which allows approvers to reply to approval request emails with keywords such as APPROVE or REJECT

Add the Items to approve component to the approvers home page, which shows a list of pending approval requests that can be acted upon with one click Specifying initial submission actions within the approval process will not affect how approvers respond to requests. Creating a flow to automatically approve all records will bypass the approval process altogether. References: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.approvals_email.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.approvals_one_click.htm &type=5

A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts, etc., to different users based on their profile or role. A page layout is a feature that allows administratorsto control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. In this case, since Universal Containers has three separate lines of business with specific fields for each line; and since sales team needsdifferent fields than service team; the administrator should create three record types for each line of business; and create two page layouts for each record type - one for sales team and one for service team. References: https://help.salesforce.com/s/arti cleView?id=sf.customize_recordtype.htm&type=5https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm &type=5

To require the Amount field during the negotiation stage for sales users but allow their managers to make changes, the administrator should configure a validation rule that checks if the user profile is not a sales manager, the stage is negotiation, and the amount is blank. This will prevent sales users from saving the record without entering an amount, but allow sales managers to do so. Making the field required for all users will notmeet the requirement. Creating a formula field or assigning the administrator profile to the managers will not affect field requirement. References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5