Pass the PeopleCert ITIL 4 Strategic Leader ITIL-4-DITS Questions and answers with CertsForce

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Questions # 11:

An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

Options:

A.

Digital positioning


B.

Organizational disruption


C.

Digital transformation


D.

Operational technology


Expert Solution
Questions # 12:

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?

Options:

A.

Focus the strategy entirely on the operational excellence, because this is the defined objective


B.

Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance


C.

Create a balanced strategy addressing operational excellence, and customer and market relevance


D.

Focus the strategy on customer and market relevance, and operational excellence will naturally improve


Expert Solution
Questions # 13:

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.

Which parallel operating model is appropriate for this situation?

Options:

A.

Cannibalism


B.

Erosion


C.

Concurrence


D.

Synergism


Expert Solution
Questions # 14:

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

Options:

A.

The Chief Digital Officer should define and implement the programme


B.

A digital task force should be appointed to define and Implement me programme


C.

individual initiatives should be defined and implemented separately


D.

The organization's governing body should define and implement the programme


Expert Solution
Questions # 15:

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

Options:

A.

Digital strategy


B.

Digital technology


C.

Digital transformation


D.

Digital business


Expert Solution
Questions # 16:

An organization uses data virtualization and analysis technology for understanding the behavior patterns of people. They want to utilize this technology for a new initiative to improve operational excellence.

What is the BEST way to improve operational excellence with these technological capabilities?

Options:

A.

Technology replacement modernization


B.

Omnichannel delivery and support


C.

Employee 360


D.

Customer 360


Expert Solution
Questions # 17:

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.

Which is the NST value proposition for the healthcare user market to include in the strategy?

Options:

A.

The organization will be able to utilize Innovative technology to develop software apps in faster times to market


B.

Shareholder will receive Improve dividends from increased proms without significant Investment


C.

Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility


D.

Healthcare professionals will be able to promote the services to healthcare users and reduce costs


Expert Solution
Questions # 18:

Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

Options:

A.

Dis risk


B.

Engagement risk


C.

Cyber security risk


D.

innovation risk


Expert Solution
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