PeopleCert ITIL 4 Leader: Digital & IT Strategy Exam ITIL-4-DITS Question # 12 Topic 2 Discussion

PeopleCert ITIL 4 Leader: Digital & IT Strategy Exam ITIL-4-DITS Question # 12 Topic 2 Discussion

ITIL-4-DITS Exam Topic 2 Question 12 Discussion:
Question #: 12
Topic #: 2

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?


A.

Focus the strategy entirely on the operational excellence, because this is the defined objective


B.

Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance


C.

Create a balanced strategy addressing operational excellence, and customer and market relevance


D.

Focus the strategy on customer and market relevance, and operational excellence will naturally improve


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