Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the ______.
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information form the customer
The merchant is notified and given 15 days to dispute the fraud claim
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account
If the fraud claim is rejected, the customer is notified and given 15 days to respond
Select the case life cycle design that follows the quidelines for identifying and naming stages.
Which two statements about data records are true? (Choose Two)
Which two requirements ensure that valid data is used in a case? (Choose Two)
In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?
A survey is sent to a customer via email.
Who do you configure a solution to ensure the email includes the case ID for the survey?
Which three tasks should be done as part of the DevOps pipeline? (Choose Three)
Select each Use Case on the left and drag it to the appropriate Automation on the right.
The1Field Type defines a field to access data stored in a Data Page. The2Field Type defines a field to access data users supply in the Case.
