Pass the Pegasystems CPBA PEGACPBA24V1 Questions and answers with CertsForce

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Pega’s approval process configuration.

A: Correct. Stage transitions can be triggered by approval completion in Pega’s case lifecycle.Extract: Pega Academy,Case Management – Stages and Processes: “Stages can transition based on process completion, such as an approval step.”

B: Incorrect. Approvals can route to users, work queues, or dynamically.Extract: Pega Academy,Process Design – Routing: “Approval steps can route to a user, work queue, or based on business logic.”

C: Correct. Pega Mobile Client supports approvals via notifications.Extract: Pega Academy,Mobile Features: “Users can approve tasks via mobile notifications.”

When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:

Urgency Value Adjustment:The urgency value of the assignment is set to 100, indicating high priority.

Continued SLA Processing:Other SLA processing, such as escalating actions and notifications, continues as configured.

Urgency Cap:The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.

Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests step instructions.

A: Incorrect. Business value is in requirements, not instructions.Extract: Pega Academy,Process Design: “Step instructions guide user actions, not business value.”

B: Incorrect. Steps are defined by configuration.Extract: Pega Academy,Process Design: “Steps are defined by their type and configuration.”

C: Correct. Instructions guide users on actions.Extract: Pega Academy,Process Design – Steps: “Step instructions describe the action a user must take.”

Pega offers several collaboration tools, each suited for different types of communication and interaction. For an environment where peers exchange ideas about initiatives to retain employees, the best collaboration tool is "Spaces."

Spaces:This tool is designed for collaborative environments where team members can share ideas, discuss initiatives, and collaborate on projects.

Interactive Environment:Spaces provide a platform for ongoing discussions, file sharing, and real-time collaboration, making it ideal for exchanging ideas and initiatives.

 MLP sizing leads to more precise resource planning: Proper sizing of the MLP ensures that resource planning is accurate, allowing the team to allocate the necessary resources effectively to meet the delivery timelines.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Pega Express principles.

A: Correct. Client focus is a value.Extract: Pega Academy,Pega Express: “Client-focused delivery is a core value.”

B: Correct. Iteration is a best practice.Extract: Pega Academy,Pega Express: “Iterative development ensures flexibility.”

C: Correct. Outcome-driven is a value.Extract: Pega Academy,Pega Express: “Outcome-driven approach aligns with business goals.”

Goal – 20

Deadline – 30

Passed Deadline - 40

When planning the next Minimum Lovable Product (MLP) release, a Pega Business Architect should focus on the three pillars of case design: Personas and Channels, Case Types, and Data and Interfaces.

Personas and Channels:

Personas:Identify the different user roles (personas) that will interact with the application. Understanding personas helps in designing user experiences that meet their needs.

Channels:Determine the channels (e.g., web, mobile) through which users will interact with the system. This ensures that the application is accessible and user-friendly across different platforms.

Case Types:

Case Types:Define the different types of cases that the application will manage. Case types are fundamental to structuring the application and ensuring that it can handle various processes and workflows efficiently.

Data and Interfaces:

Data:Identify the data required to support the case types and processes. This includes understanding data sources, data structures, and how data will be captured and used.

Interfaces:Determine the interfaces needed to integrate with external systems. Interfaces are crucial for ensuring that the application can interact with other systems and exchange information seamlessly.