When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:
Urgency Value Adjustment:The urgency value of the assignment is set to 100, indicating high priority.
Continued SLA Processing:Other SLA processing, such as escalating actions and notifications, continues as configured.
Urgency Cap:The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.
Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.
[References:, Pega Academy: Service Level Agreements, Pega Documentation: SLA Urgency and Escalation Mechanisms, , ]
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