Which statement about the automation of service requests is CORRECT?
Which is an objective of the design coordination process?
A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.
How do all value chain activities transform inputs to outputs?
Which practice provides support for managing feedback, compliments and complaints from users?
What is the CORRECT definition of service management?
Why should incidents be prioritized?
Which practice recommends using tools for collaboration and the automated matching of symptoms?
Which problem management activity ensures that a problem can be easily tracked and management
information can be obtained?
Which practice would help a user gain access to an application that they need to use?
Which practice establishes a channel between the service provider and its users?
Which usually requires a team of representatives from many stakeholder groups?
Which is included in the purpose of the ‘deliver and support’ value chain activity?
Which guiding principle recommends assessing the current state and deciding what can be reused?
Which dimension includes the knowledge needed for the management of services?
