ITIL ITIL-4-Foundation Exam Questions Free Practice Test

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Viewing questions 46-60 out of questions

Questions # 46:

Which statement about output is correct?

Options:

They consist of several outcomes.

They capture customer demand for services

They contribute to the achievement of outcomes

They describes how the service performs.

Expert Solution

Questions # 47:

Which activity is part of the ‘continual improvement practice?

Options:

handing compliments and complaints from user to identify improvements.

Improving relationships with and between stakeholders.

Prioritizing and creating business cases for improvement initiatives.

Identifying the cause unplanned interruptions to service.

Expert Solution

Questions # 48:

Which is NOT a component of the service value system?

Options:

The service value chain

Opportunity and demand

Continual improvement

Governance

Expert Solution

Questions # 49:

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

Options:

Information security management

Change enablement

Problem management

Service configuration management

Expert Solution

Questions # 50:

Which is CORRECT about change authorization?

Options:

A change authority is assigned each time a standard change is requested

Emergency changes are authorized by the technician making the change

Assignment of the change authority is based on the charge type and model

The chance authority will ensure changes are authorized after they are deployed

Expert Solution

Questions # 51:

Which step of the continual improvement model includes baseline assessments?

Options:

Did we get there?

Where are we now?

What is the vision?

Where do we want to be?

Expert Solution

Questions # 52:

Which is an activity of ‘problem identification’?

Options:

Analyzing information from software developers

Establishing problem workarounds

Analyzing the cause of problems

Establishing potential permanent solutions

Expert Solution

Questions # 53:

Which should be handled by ‘service request management’?

Options:

A request to implement a security patch

A request to provide a laptop

A request to resolve an error in a service

A request to change a target in a service level agreement

Expert Solution

Questions # 54:

What is the purpose of the ‘monitoring and event management’ practice?

Options:

To restore normal service operation as quickly as possible

To manage workarounds and known errors

To capture demand for incident resolution and service requests

To systematically observe services and service components

Expert Solution

Questions # 55:

Which is a low risk change that has been pre-approved so that no additional authorization is needed?

Options:

A standard change

A change model

An emergency change

A normal change

Expert Solution

Questions # 56:

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

Options:

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Expert Solution

Questions # 57:

Which is an example o' a service request?

Options:

A request for normal operation to be restored

A request to implement a security patch

A request tor access to a file

A request to investigate the cause of an incident

Expert Solution

Questions # 58:

Which TWO are inputs to the service value system?

1 Demand

2 Products

3 Value

4 Opportunity

Options:

1 and 2

2 and 3

3 and 4

1 and 4

Expert Solution

Questions # 59:

Which is a use of a change schedule?

Options:

Speeding up the planning and authorization of emergency changes

Providing information about deployed changes to help manage incidents and problems

Providing a means of initiating and assessing normal changes

Tracking and managing improvement ideas from identification through to final action

Expert Solution

Questions # 60:

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

Options:

Incident management

Service level management

Problem management

Service request management

Expert Solution

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