Pass the Isaca Isaca Certification COBIT-2019 Questions and answers with CertsForce

 As explained in the previous question, the success metrics for the EGIT continual improvement program are identified and defined in the third stage of the EGIT implementation life cycle, which is developing the EGIT implementation program plan. Therefore, the correct answer is D. The other options are incorrect because they refer to different stages of the EGIT implementation life cycle that do not involve defining the success metrics. Option A refers to the second stage, which is defining the EGIT implementation road map. This stage involves identifying and prioritizing the improvement opportunities based on a gap analysis between the current and desired states of EGIT. Option B refers to the fourth stage, which is executing the EGIT implementation program plan. This stage involves implementing the improvement actions according to the plan, monitoring and controlling the progress and outcomes, and reporting on the results. Option C refers to the first stage, which is initiating an EGIT program. This stage involves establishing a clear vision and scope for the EGIT program, obtaining senior management commitment and sponsorship, and setting up a governance structure for the program. References: : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 28 1 : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 43 1 : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 24 

 The key program roles are the roles that are responsible for leading, directing, managing, supporting, and executing the EGIT implementation program. The nomination of these roles is a critical step in creating the appropriate governance environment for the program. One of the roles that should be involved in this nomination process is the board and executives, who are the highest-level governance body and decision makers in an enterprise. The board and executives provide strategic direction, oversight, guidance, and approval for the EGIT implementation program. They also ensure that the program is aligned with the enterprise’s vision, mission, values, strategy, goals, and objectives. The board and executives also appoint or endorse other key program roles such as the program sponsor, program manager, program steering committee, change champion network, etc.

An example of a governance system component is the compliance regulations applicable to the enterprise. The governance system components are the elements that constitute a governance system for an enterprise using COBIT 2019. The governance system components include principles enablers goals processes practices roles structures metrics etc., that enable an enterprise to govern and manage its information and technology activities effectively efficiently reliably securely etc. The compliance regulations are the laws regulations standards guidelines contracts or agreements that govern the information and technology activities of an enterprise. The compliance regulations influence the level of control and assurance that an enterprise needs to demonstrate its adherence to the applicable rules and obligations. By considering the compliance regulations as a governance system component an enterprise can ensure that its governance system is appropriate for itscontext and objectives that it can effectively manage the potential impacts of non-compliance on its reputation performance value stakeholder trust etc., that it can align its information and technology activities with the relevant standards guidelines regulations best practices etc., that it can meet stakeholder requirements expectations etc., 5 References: 5: COBIT 2019 Design Guide: page 47-48 : COBIT 2019 Framework: Governance System Components: page 27-28

The management objective related to optimization of system performance is managed availability and capacity. A management objective is a desired outcome of the management processes for information and technology. Managed availability and capacity is one of the 40 management objectives defined by COBIT that describeshow to ensure that I&T services are delivered at agreed levels, as well as optimized for current and future needs.14 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

 The figure in option C best illustrates the context of an enterprise governance of information and technology (EGIT) system because it shows how the EGIT system is influenced by the enterprise’s internal and external environment, and how it influences the enterprise’s governance system and IT-related goals. The figure also shows the four EGIT domains: Evaluate, Direct and Monitor (EDM), Align, Plan and Organize (APO), Build, Acquire and Implement (BAI), and Deliver, Service and Support (DSS). The figure is based on the COBIT 2019 Framework1, page 23. References: 1: COBIT 2019 Framework | Digital | English

Ensuring the program team knows and understands the enterprise goals is a part of the “Where do we want to be?” phase of the implementation. The implementation of a governance system is divided into seven phases, each with a set of activities and outputs. The “Where do we want to be?” phase involves defining the desired outcomes and target state of the governance system, based on the enterprise’s vision, mission, values, and goals. One of the activities in this phase is to ensure that the program team is aware of and aligned with the enterprise goals, as well as their roles and responsibilities in achieving them. The answer is based on the COBIT 2019 Implementation Guide2, page 34. References: 2: COBIT 2019 Implementation Guide | Digital | English

 The management objective “managed strategy” belongs to the governance domain “align, plan and organize (APO)”, which covers the use of information and technology in achieving enterprise objectives. A primary benefit associated with this management objective is that desired value is delivered through a roadmap of incremental changes, which ensures that IT initiatives are aligned with enterprise strategy, prioritized based on value creation, and monitored for performance2, p. 25. References: 2: COBIT 2019 Framework: Governance and Management Objectives

The primary objective of reviewing the effectiveness of a new IT governance system that has been operational for 6 months is to identify further governance requirements. An IT governance system is a set of components that provide direction, oversight, evaluation, monitoring, assurance, etc., for an enterprise’s information and technology. The effectiveness of an IT governance system can be reviewed using different methods or tools, such as audits, assessments, surveys, feedbacks, etc. The primary objective of reviewing the effectiveness of a new IT governance system that has been operational for 6 months is to identify further governance requirements that may arise from changes in the internal or external environment, stakeholder needs, business objectives, etc.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution

The value generated from the use of I&T reflects a balance among benefits, risk and resources. This is based on the principle of balance, which states that “governance of enterprise I&T should ensure that stakeholder needs, conditions and options are evaluated to determine balanced, agreed-on enterprise objectives to be achieved; setting direction through prioritization and decision making; and monitoring performance and compliance against agreed-on direction and objectives” 1. Value generation is not only about maximizing financial benefits or minimizing costs or risks, but also about optimizing them in relation to the expected outcomes7. References: 1: COBIT 2019 Framework: Introduction and Methodology, page 23 7: COBIT 2019 Framework: Governance and Management Objectives, page 19

A well-developed business case is essential to help ensure that a project’s benefits are identified and continually monitored. A business case is a document that provides the rationale and evidence for initiating, continuing, or terminating a project or program. A business case typically consists of several elements, such as problem statement, objectives, scope, benefits, costs, risks, assumptions, etc. A well-developed business case helps to ensure that a project’s benefits are identified and continually monitored by defining the expected outcomes or value that will be delivered by the project, as well as the metrics and indicators that will be used to measure and track them.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution