Pass the Isaca Isaca Certification COBIT-2019 Questions and answers with CertsForce

The Goals Cascade model illustrates how enterprise goals cascade to alignment goals and then to governance and management objectives. Each governance or management objective supports the achievement of one or more alignment goals that are related to larger enterprise goals. The alignment goals are derived from the balanced scorecard (BSC) dimensions of financial, customer, internal, and learning and growth1, p. 16. References: 1: COBIT 2019 Framework: Governance and Management Objectives

The best way to determine whether IT governance is achieving intended outcomes one year after implementation is to evaluate performance measurements identified in the business case. The business case is a document that defines the objectives, benefits, costs, risks, and success factors of IT governance implementation, and specifies the key performance indicators (KPIs) and target values that will be used to measure and monitor the outcomes. By comparing the actual performance results with the expected results, the enterprise can assess the effectiveness and efficiency of IT governance and identify any gaps or issues that need to be addressed. The way is based on the COBIT 2019 Implementation Guide1, page 32. References: 1: COBIT 2019 Implementation Guide | Digital | English

 A process can meet a higher capability level if all activities of that level are successfully performed, in addition to the activities of lower levels. The capability levels range from 0 (incomplete) to 5 (optimizing), and each level has a set of generic attributes that describe the expected performance of the process activities2, p. 30. References: 2: COBIT 2019 Framework: Introduction and Methodology

The benefit derived from the use of COBIT that provides insight on how to derive value from the use of I & T is primarily associated with an internal stakeholder. An internal stakeholder is a person or group within an enterprise that has an interest or concern in its activities or outcomes. Examples of internal stakeholders are board members, executives, managers, employees, etc. An internal stakeholder would benefit from using COBIT by gaining insight on how to derive value from the use of I & T because it would help them to align I & T with business requirements, optimize costs and resources, enhance performance and outcomes, etc.15 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Stakeholder Needs

 The accountable (A) role drives a given task or process within an organizational structure chart (RACI chart). A RACI chart is a tool that assigns different levels of responsibility, accountability, consultation, and information to roles and organizational structures for each governance and management objective. The accountable (A) role means being answerable for the outcome or result of a task or process. There should be only one accountable role for each task or process, as having more than one can lead to confusion or conflict. The accountable role drives a given task or process by ensuring that it is performed effectively and efficiently, by providing direction and guidance, by resolving issues or conflicts, by approving changes or exceptions, etc.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts

 The enterprise goal titled “Optimization of Business Process Costs” is aligned to the internal dimension of the balanced scorecard (BSC). The internal dimension focuses on the efficiency and effectiveness of the business processes that deliver value to customers and stakeholders. Optimization of business process costs is one of the 17 generic enterprise goals defined by COBIT that supports the internal dimension.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

The planning for a new governance framework requires defining the inputs that will guide the design and implementation of the framework. One of the most important inputs is the enterprise goals, which are the high-level statements of what the enterprise wants to achieve in terms of its mission, vision, values, and strategy. The enterprise goals provide the direction and purpose for the governance framework, and help to align the governance objectives, enablers, principles, and practices with the enterprise’s needs and expectations. The enterprise goals also help to identify the relevant stakeholders, their roles and responsibilities, and their requirements and expectations from the governance framework34 References: 3: COBIT 2019 Framework: Introduction and Methodology, page 25-26 4: COBIT 2019 Design Guide, page 23-24

The Deliver, Service and Support (DSS) domain incorporates managed business process controls as one of its management objectives. The DSS domain covers the activities related to delivering IT services to internal and external customers, supporting IT operations and users, managing service requests, incidents, problems, continuity, security, availability, capacity, etc. The DSS domain consists of 6 management objectives that describe the desired outcomes of these activities.14 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

The EGIT implementation program plan is a document that describes the rationale, objectives, scope, approach, benefits, costs, risks, and timeline of the EGIT implementation program. The EGIT implementation program plan provides the basis for obtaining approval, funding, resources, and support for the program from the stakeholders. The best time to acquire or develop solutions for implementing process improvement projects defined by the EGIT implementation program plan is when developing the EGIT implementation program plan. This means that before finalizing and submitting the EGIT implementation program plan for approval, the enterprise should identify or create the solutions that will enable it to achieve its process improvement goals and objectives. These solutions could include tools, methods, frameworks, standards, guidelines, best practices, etc., that will help to design and implement the desired processes in accordance with stakeholder requirements and expectations. By acquiring or developing solutions during the development of the EGIT implementation program plan, the enterprise can ensure that the solutions are aligned with the program scope and approach, that they are realistic and achievable within the program budget and timeline, that they are integrated with other program components such as change management and communication plans, and that they are approved by relevant stakeholders before execution5 References: 5: COBIT 2019 Implementation Guide: page 39-40 : COBIT 2019 Implementation Guide: page 49-50QUESTION NO: 24

When defining a governance implementation roadmap. what is the NEXT step after planning the program?

A. Initiate the

B. Realize benefits.

C. Review effectiveness.

D. Execute the plan.

Answer: D

 The governance implementation roadmap is a document that outlines the steps and activities involved in designing and implementing a governance system for an enterprise using COBIT 2019. The governance implementation roadmap consists of seven phases: what are the drivers; where are we now; where do we want to be; what needs to be done; how do we get there; did we get there; how do we keep up momentum. The next step after planning the program is to execute the plan. This means that after developing a detailed business case and high-level program plan for implementing a governance system in phase four (what needs to be done), the enterprise should proceed to phase five (how do we get there), which involves executing the program plan according to the defined scope, approach, benefits, costs, risks, and timeline. This phase also involves managing the program resources, deliverables, quality, performance, and stakeholder expectations, as well as monitoring and controlling the program progress and outcomes.