The Deliver, Service and Support (DSS) domain incorporates managed business process controls as one of its management objectives. The DSS domain covers the activities related to delivering IT services to internal and external customers, supporting IT operations and users, managing service requests, incidents, problems, continuity, security, availability, capacity, etc. The DSS domain consists of 6 management objectives that describe the desired outcomes of these activities.14 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
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