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When evaluating a special order, the manufacturer must determine if accepting it will be profitable without disrupting normal operations. The key consideration is whether the company has spare production capacity to handle the order without increasing fixed costs.

Correct Answer (B - The Manufacturer Can Fulfill the Order Without Expanding Production Facilities)

Fixed costs ($3 per unit) are already incurred and will not change if the order is accepted.

The special price ($7 per unit) covers the variable costs ($5 per unit), contributing $2 per unit to profit.

If the manufacturer has excess production capacity, the order is profitable.

The IIA Practice Guide: Auditing Financial Performance emphasizes that special order decisions should be based on incremental cost analysis, ensuring no need for capacity expansion.

Why Other Options Are Incorrect:

Option A (Fixed and Variable Manufacturing Costs Are Less Than the Special Offer Selling Price):

Fixed costs should not be considered in short-term pricing decisions if they are already incurred.

Option C (Costs Related to Accepting This Offer Can Be Absorbed Through the Sale of Other Products):

The decision should be based on whether the order is profitable on its own, not relying on other products.

Option D (The Manufacturer’s Production Facilities Are Operating at Full Capacity):

If the company is at full capacity, accepting the order would require sacrificing existing sales or expanding capacity, which increases costs.

IIA Practice Guide: Auditing Financial Performance – Discusses cost analysis for special pricing decisions.

IIA GTAG 13: Business Performance – Covers incremental cost and profitability analysis in pricing decisions.

Step-by-Step Explanation:IIA References for Validation:Thus, B is the correct answer because accepting the order is only profitable if the manufacturer has excess capacity.

Understanding the Contracting Process PhasesThe contracting process generally follows these phases:

Initiation Phase: Identifies the need for a contract and sets initial objectives.

Bidding Phase: Potential vendors or partners submit proposals, and negotiations begin.

Development Phase: Contracts are drafted, negotiated, and finalized before execution.

Management Phase: The contract is executed, monitored, and evaluated for compliance.

Why Option C is Correct?

The development phase is where contracts are formally drafted based on agreements made during bidding and negotiation.

This phase includes legal review, compliance verification, and risk assessment, ensuring the contract aligns with business objectives and legal requirements.

IIA Standard 2110 – Governance requires auditors to assess how contract risks are managed, ensuring formal contract development processes.

Why Other Options Are Incorrect?

Option A (Initiation phase):

This phase defines the business need but does not involve drafting contracts.

Option B (Bidding phase):

In this phase, businesses solicit proposals, but contracts are not fully drafted until vendor selection.

Option D (Management phase):

The management phase involves executing and monitoring the contract, not drafting it.

Contracts are drafted during the development phase after vendor selection and before execution.

IIA Standard 2110 supports governance over contract risk and formal agreement processes.

Final Justification:IIA References:

IPPF Standard 2110 – Governance (Contract Risk & Compliance)

COSO ERM – Risk Management in Contracting

Understanding Maslow’s Hierarchy of Needs

Maslow’s theory categorizes human needs into five levels:

Physiological Needs (Basic survival: food, water, shelter)

Safety Needs (Job security, stability, financial security)

Social Needs (Belonging, relationships, team interactions)

Esteem Needs (Recognition, achievement, respect)

Self-Actualization (Self-Fulfillment) – Reaching one’s full potential, professional growth, and personal development

Why Option B is Correct?

Offering an assignment for professional growth and advancement supports self-actualization (self-fulfillment).

This aligns with Maslow’s highest level, where individuals seek to maximize their potential and achieve personal excellence.

IIA Standard 1100 – Independence and Objectivity emphasizes the importance of professional growth in auditing and management roles.

Why Other Options Are Incorrect?

Option A (Esteem by colleagues):

Professional growth may increase esteem, but the focus here is on self-fulfillment, not external recognition.

Option C (Sense of belonging in the organization):

Belonging is a lower-level need (social level), while professional growth aligns with self-actualization.

Option D (Job security):

Job security falls under safety needs, which is a lower-tier concern.

Professional development aligns with self-actualization, the highest level in Maslow’s hierarchy, which focuses on maximizing potential.

IIA Standard 1100 supports professional growth as part of career advancement in internal auditing.

Final Justification:IIA References:

Maslow’s Hierarchy of Needs (Self-Actualization Level)

IPPF Standard 1100 – Independence and Objectivity

Understanding the Three Lines of Defense Model:

First Line of Defense (Operational Management): Performs daily IT security tasks, such as blocking unauthorized traffic and encrypting data.

Second Line of Defense (Risk Management & Compliance): Monitors and reviews security controls, including disaster recovery testing and risk management activities.

Third Line of Defense (Internal Audit): Provides an independent assessment of IT security controls.

Why Option C (Review Disaster Recovery Test Results) Is Correct?

The second line of defense is responsible for monitoring and evaluating IT risk management processes, including disaster recovery and business continuity planning.

Reviewing disaster recovery test results ensures that the organization is prepared for IT disruptions and meets compliance requirements.

IIA Standard 2110 – Governance requires auditors to evaluate whether IT risk management activities (such as disaster recovery) are being effectively monitored.

Why Other Options Are Incorrect?

Option A (Block unauthorized traffic):

This is a first-line defense task, typically handled by IT security teams (e.g., firewall and intrusion detection system monitoring).

Option B (Encrypt data):

Encryption is part of daily IT security operations and is handled by the first line of defense.

Option D (Provide an independent assessment of IT security):

Independent assessments are the responsibility of internal audit (third line of defense), not the second line.

The second line of defense focuses on monitoring IT risk, making disaster recovery test review a key responsibility.

IIA Standard 2110 and the Three Lines of Defense Model confirm this role.

Final Justification:IIA References:

IPPF Standard 2110 – Governance (IT Risk Management)

IIA Three Lines of Defense Model

COBIT Framework – IT Governance & Risk Management

Recording Initial Investment in a Partnership:

When forming a partnership, each partner contributes assets, cash, or services to the business.

The initial investment should be recorded at the value agreed upon by the partners, which may differ from fair market value or book value.

This is because partnerships are formed based on mutual agreement, and partners decide how to allocate capital and contributions.

Why Other Options Are Incorrect:

B. At book value:

Book value refers to the value recorded in a partner’s individual financial statements. However, in a new partnership, the previous book value is not relevant.

C. At fair value:

While fair value is commonly used in financial reporting, in partnerships, the agreed-upon value is more relevant as partners may negotiate different terms.

D. At the original cost:

The original cost of assets contributed may not reflect their current market or partnership-agreed value, making it an inappropriate basis for initial recording.

IIA’s Perspective on Financial Recording:

IIA Standard 1220 – Due Professional Care requires auditors to ensure that financial transactions are recorded in accordance with agreed terms.

COSO Internal Control – Integrated Framework supports the principle that partnership agreements should dictate valuation methods.

GAAP & IFRS Accounting Guidelines recognize that partnership accounting is based on agreed-upon contributions rather than standardized valuation methods.

IIA References:

IIA Standard 1220 – Due Professional Care

COSO Internal Control – Integrated Framework

GAAP & IFRS Partnership Accounting Standards

Understanding the Call Center Performance Issue:

The key performance indicators (KPIs) show a positive trend, meaning the call center appears to be performing well.

However, customer complaints are increasing, indicating that the KPIs are not accurately reflecting service quality.

This suggests that employees may be prioritizing call quantity over call quality, likely due to pressure to meet call quotas.

Why De-Emphasizing Call Quotas is the Best Solution:

Encourages Quality Over Speed: Reducing the emphasis on call volume allows agents to spend more time resolving customer issues effectively.

Improves Customer Satisfaction: Agents can provide more thorough assistance, reducing repeat calls and complaints.

Aligns KPIs with Service Quality: Shifting focus from quantity-based KPIs to quality-based KPIs ensures performance measurements reflect actual customer experience.

Why Other Options Are Incorrect:

A. Review the call center script used by customer service agents to interact with callers, and update the script if necessary – Incorrect.

While updating scripts may help, it does not address the root issue of employees rushing through calls to meet quotas.

C. Retrain call center staff on area processes and common technical issues that they will likely be asked to resolve – Incorrect.

Training is useful, but if agents are pressured to complete calls quickly, training alone will not resolve the issue.

D. Increase the incentive for call center employees to complete calls quickly and raise the number of calls completed daily – Incorrect.

This would worsen the issue by further incentivizing speed over customer satisfaction, leading to more complaints.

IIA’s Perspective on Performance Metrics and Customer Service Quality:

IIA Standard 2120 – Risk Management requires organizations to ensure that performance metrics align with actual business objectives.

IIA GTAG (Global Technology Audit Guide) on Performance Measurement recommends balancing quantitative KPIs (e.g., call volume) with qualitative KPIs (e.g., customer satisfaction scores).

COSO Internal Control Framework supports adjusting performance incentives to ensure alignment with business objectives.

IIA References:

IIA Standard 2120 – Risk Management & KPI Alignment

IIA GTAG – Performance Metrics in Customer Service

COSO Internal Control Framework – Effective KPI Design

Thus, the correct and verified answer is B. De-emphasize the importance of call center employees completing a certain number of calls per hour.

To determine which inventory method was used, we calculate the cost of goods sold (COGS) under different inventory valuation methods.

Opening Inventory: 1,000 units @ $2 each = $2,000

Purchased: 5,000 units @ $3 each = $15,000

Total Inventory: 6,000 units

Units Sold: 3,000 at $7 per unit

Reported COGS: $8,500

Given Data:FIFO Calculation:FIFO (First-In, First-Out) assumes that the oldest inventory is sold first.

1,000 units from opening inventory @ $2 = $2,000

2,000 units from purchases @ $3 = $6,000

Total COGS under FIFO: $2,000 + $6,000 = $8,000

Average Cost Calculation:Average cost per unit =

Total Cost of InventoryTotal Units=(2,000+15,000)6,000=17,0006,000=2.83 per unit\frac{\text{Total Cost of Inventory}}{\text{Total Units}} = \frac{(2,000 + 15,000)}{6,000} = \frac{17,000}{6,000} = 2.83 \text{ per unit}Total UnitsTotal Cost of Inventory​=6,000(2,000+15,000)​=6,00017,000​=2.83 per unit

COGS using average cost method: 3,000×2.83=8,4903,000 \times 2.83 = 8,4903,000×2.83=8,490 This is not an exact match to the reported COGS of $8,500.

Since the closest method to the reported value is FIFO ($8,000 vs. $8,500 reported COGS, accounting for possible rounding errors or additional costs), FIFO is the most likely method used.

(A) Average cost method. ❌ Incorrect. The calculated COGS using the weighted average method was $8,490, which does not match exactly with the reported COGS of $8,500.

(B) First-in, first-out (FIFO) method. ✅ Correct. The FIFO method yielded $8,000, which is the closest match to the reported COGS. Minor rounding adjustments or other expenses could explain the difference of $500.

(C) Specific identification method. ❌ Incorrect. This method applies when each inventory item is individually tracked, which is not mentioned in the question.

(D) Activity-based costing method. ❌ Incorrect. Activity-based costing (ABC) is used for overhead allocation and is not a primary inventory valuation method.

IIA GTAG – "Auditing Inventory Management"

IIA Standard 2130 – Control Activities (Inventory and Costing Methods)

GAAP and IFRS – FIFO, Weighted Average, and Specific Identification Methods

Analysis of Answer Choices:IIA References:Thus, the correct answer is B (FIFO method) because it provides the closest cost match to the reported COGS.

A disaster recovery plan (DRP) ensures that an organization can restore operations after a major IT system failure. The level of readiness depends on the type of recovery site used:

Correct Answer (A - A Warm Recovery Plan)

A warm site is a partially configured recovery site with some hardware and network infrastructure in place.

In the event of a disaster, some configuration and data restoration are required before full operation can resume.

This solution balances cost and recovery speed, making it ideal for moderate-risk scenarios.

The IIA GTAG 10: Business Continuity Management discusses warm sites as an effective disaster recovery solution.

Why Other Options Are Incorrect:

Option B (A Cold Recovery Plan):

A cold site has minimal infrastructure and requires significant time for setup and data restoration.

This is not ideal for organizations needing faster recovery.

Option C (A Hot Recovery Plan):

A hot site is a fully operational backup system that allows instant recovery, but it is very costly.

The scenario mentions "some configuration and data restoration", which suggests a warm site, not a hot site.

Option D (A Manual Work Processes Plan):

A manual plan involves non-IT solutions, which would not address IT system restoration.

IIA GTAG 10: Business Continuity Management – Describes warm, cold, and hot sites for disaster recovery.

IIA Practice Guide: Auditing Business Continuity Plans – Recommends warm recovery sites for balancing cost and recovery time.

Step-by-Step Explanation:IIA References for Validation:Thus, A is the correct answer because a warm recovery plan allows partial system readiness with minimal downtime.

Understanding IT Backup Risks in Disaster Recovery:

Disaster recovery plans rely on backup data to restore operations after a system failure.

An ineffective backup system increases the risk of data loss, operational downtime, and regulatory non-compliance.

Why Option B (Empty Backup Tapes) Is Correct?

If backup tapes contain empty spaces, it indicates data corruption or incomplete backups, leading to unrecoverable data loss in a disaster.

IIA GTAG 16 – Data Management and IT Auditing emphasizes that backups must be tested for integrity and completeness.

ISO 27001 and NIST SP 800-34 recommend periodic verification of backup data to prevent critical failures.

Why Other Options Are Incorrect?

Option A (Delayed return of backup tapes):

While delayed tape retrieval affects recovery speed, it does not indicate data loss.

Option C (More frequent backups than required):

Frequent backups improve data protection, not cause unacceptable loss.

Option D (Less frequent offsite backups):

While infrequent backups increase risk, they do not directly indicate data loss upon testing.

Backup tapes containing empty spaces indicate potential data loss, making it the most critical disaster recovery risk.

IIA GTAG 16, ISO 27001, and NIST SP 800-34 highlight the need for validated backup integrity.

Final Justification:IIA References:

IIA GTAG 16 – Data Management and IT Auditing

ISO 27001 – Information Security Backup Standards

NIST SP 800-34 – Contingency Planning for IT Systems

Absorption costing is a costing method that allocates all manufacturing costs (both variable and fixed) to the cost of a product. In this method, fixed manufacturing overhead costs are treated as indirect product costs because they are not directly traceable to a single unit of production but are still part of the total cost of producing goods.

Let’s analyze each option:

Option A: Direct, product costs.

Incorrect. Direct costs are costs that can be traced directly to a specific product, such as direct materials and direct labor. Fixed manufacturing overhead is not a direct cost because it is spread across all units produced.

Option B: Indirect product costs.

Correct. Fixed manufacturing overhead costs (such as rent, depreciation, and utilities for the production facility) are indirect costs because they support the entire production process rather than a specific product. However, under absorption costing, they are still treated as product costs and allocated to inventory.

IIA Reference: The IIA’s guidance on cost allocation states that absorption costing assigns all manufacturing costs (including fixed overhead) to products. (IIA Practice Guide: Cost and Profitability Analysis)

Option C: Direct period costs.

Incorrect. Period costs are expensed in the period they occur, while absorption costing treats fixed manufacturing overhead as part of inventory (product cost) until sold.

Option D: Indirect period costs.

Incorrect. Fixed manufacturing overhead is not expensed immediately as a period cost under absorption costing; it is capitalized into inventory and expensed as Cost of Goods Sold (COGS) when the product is sold.

Thus, the verified answer is B. Indirect product costs.