Which three techniques describe basic creative thinking? (Choose three.)
What is a key benefit of a positive work environment?
A customer calls with a printing problem. You start the troubleshooting process by asking some simple questions. The customer admits that this is his first time using a computer Which three questions should be used to obtain necessary information to solve the problem? (Choose three.)
An aggressive customer calls the help desk and demands an immediate resolution to a problem. Which three approaches should the creative analyst use to successfully manage the call? (Choose three.)
What is inductive reasoning?
Which three skills should a network administrator's skill set include? (Choose three.)
An analyst has conveyed incorrect information to a customer. Which action demonstrates personal accountability?
What are three components of CTI? (Choose three.)
In what three ways can you convey to the customer a desire and ability to help? (Choose three.)
Companies typically restrict access to which three types of data? (Choose three.)
