HDI Help Desk Analyst (HDA) HD0-100 Question # 19 Topic 2 Discussion

HDI Help Desk Analyst (HDA) HD0-100 Question # 19 Topic 2 Discussion

HD0-100 Exam Topic 2 Question 19 Discussion:
Question #: 19
Topic #: 2

In what three ways can you convey to the customer a desire and ability to help? (Choose three.)


A.

Be confident


B.

Be enthusiastic, but natural


C.

Be efficient


D.

Be talkative


E.

Be agreeable to all customer opinions


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