HDI Help Desk Analyst (HDA) HD0-100 Question # 14 Topic 2 Discussion

HDI Help Desk Analyst (HDA) HD0-100 Question # 14 Topic 2 Discussion

HD0-100 Exam Topic 2 Question 14 Discussion:
Question #: 14
Topic #: 2

An aggressive customer calls the help desk and demands an immediate resolution to a problem. Which three approaches should the creative analyst use to successfully manage the call? (Choose three.)


A.

Slow the pace


B.

Focus on the facts


C.

Project confidence


D.

Stay on target


E.

Be less time-disciplined


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