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Questions # 1:

The FindSkill() function is not case sensitive when performing a search.

Options:
A.

True

B.

False

Expert Solution
Questions # 2:

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Options:
A.

The maximum capacity that an agent may handle simultaneously for each supported media type

B.

The after call work time for each media type

C.

The length of time that an agent may spend on each media type

D.

The number of different media types that an agent may handle simultaneously

E.

The media types that can interrupt current interactions that an agent is handling

Expert Solution
Questions # 3:

Select all the naming requirements for prompts. (Choose two.)

Options:
A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

Expert Solution
Questions # 4:

Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.

Options:
A.

“He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\’”

B.

He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\

C.

“He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/””

D.

“He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\””

Expert Solution
Questions # 5:

How many ways are there to initiate a secure call flow?

Options:
A.

Two

B.

Three

C.

Four

D.

Five

Expert Solution
Questions # 6:

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

Options:
A.

MakeDateTime(2020,5,3)

B.

MakeDateTime(2020,3,5)

C.

MakeDateTime(5,3,2020)

D.

MakeDateTime(3,5,2020)

Expert Solution
Questions # 7:

Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

Options:
A.

Prompts

B.

Flow

C.

DTMF

D.

IVR

Expert Solution
Questions # 8:

Which variable’s value indicates whether the flow is running in debug mode?

Options:
A.

Flow.IsTest

B.

Flow.IsDebug

C.

Flow.Version

Expert Solution
Questions # 9:

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Options:
A.

Hold Music

B.

Play Wait Time

C.

Play Estimated Wait Time

D.

Approximate Wait Time

Expert Solution
Questions # 10:

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Options:
A.

Collect Input

B.

Set Screen Pop

C.

Call Data Action

D.

Set UUI Data

Expert Solution
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