Pass the Genesys Genesys Cloud CX GCX-ARC Questions and answers with CertsForce

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Viewing questions 11-20 out of questions
Questions # 11:

Architect supplies a built-in _______________ flow.

Options:

A.

Secure Call


B.

Inbound Call


C.

In-Queue Call


D.

Outbound Call


Expert Solution
Questions # 12:

Select the types of scheduling available in Genesys Cloud. (Choose two.)

Options:

A.

Manual Scheduling


B.

Load based Scheduling


C.

Automated Scheduling


D.

All of the above


Expert Solution
Questions # 13:

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

Options:

A.

Prompts


B.

Schedule


C.

Divisions


D.

Decision


Expert Solution
Questions # 14:

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

Options:

A.

Username


B.

Access ID


C.

Password


D.

ARN Number


E.

Token


Expert Solution
Questions # 15:

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

Options:

A.

Language


B.

Roles


C.

Skills


D.

Queue


Expert Solution
Questions # 16:

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

Options:

A.

Internet Explorer


B.

Firefox


C.

Chrome


D.

Safari


E.

Opera


F.

Avant


Expert Solution
Questions # 17:

What is the maximum prompt file size you can upload?

Options:

A.

10 MB


B.

20 MB


C.

25 MB


D.

50 MB


Expert Solution
Questions # 18:

When you delete a flow, it removes only the current version of the flow.

Options:

A.

True


B.

False


Expert Solution
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