Select the possible factors which increase the report runtime and failures. (Choose two.)
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.
Which of the following reports are aggregated daily? (Choose two.)
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
