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Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Question # 2 Topic 1 Discussion

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Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Question # 2 Topic 1 Discussion

GCP-GC-REP Exam Topic 1 Question 2 Discussion:
Question #: 2
Topic #: 1

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
A.

Interaction Details reports

B.

Queue Wrap-up reports

C.

Agent Metrics reports

D.

Queue Metrics reports

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Actual exam question for Genesys GCP-GC-REP exam by Eris28088 at Aug 2, 2025, 12:00:00 AM

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