Which dimension includes activities and workflows?
What is the expected outcome from using a service value chain?
Which stakeholders co-create value in a service relationship?
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?
What is an output?
Which activity captures the demand for incident resolution and service requests?
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.
Which practice provides a single point of contact for users?
What is typically needed to assign complex incidents to support groups?
