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Exin ITIL Foundation (V4) ITIL Question # 16 Topic 2 Discussion

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Exin ITIL Foundation (V4) ITIL Question # 16 Topic 2 Discussion

ITIL Exam Topic 2 Question 16 Discussion:
Question #: 16
Topic #: 2

Which activity captures the demand for incident resolution and service requests?


A.

Change control


B.

Problem management


C.

Service desk


D.

Service catalogue management


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