What is the purpose of the 'information security management1 practice?
Which TWO statements about an organization’s culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
Which of the following can be used to access service desks?
What is an IT asset?
What should be done to determine the appropriate metrics for measuring a new service?
Which statement about the steps to fulfill a service request is CORRECT?
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect
effect on [?].
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?
