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Viewing page 13 out of 15 pages
Viewing questions 121-130 out of questions
Questions # 121:

Which describes a CORRECT approach to change authorization?

Options:
A.

Changes included in the change schedule are pre-authorized and do not need additional authorization

B.

formal changes should be assessed and authorized before they are deployed

C.

Emergency changes should be authorized by as many people as possible to reduce risk

D.

formal changes are typically implemented as service requests and authorized by the service desk

Expert Solution
Questions # 122:

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

Options:
A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Expert Solution
Questions # 123:

What is a definition of a problem?

Options:
A.

An unplanned interruption to a service, or reduction in the quality of a service

B.

A cause, or potential cause, of one or more incidents

C.

An incident for which a full resolution is not yet available

D.

Any change of state that has significance for the management of a configuration item (CI)

Expert Solution
Questions # 124:

Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

Options:
A.

Service providers are able to respond more quickly to customer needs

B.

Bottlenecks in the service provider's workflow are identified.

C.

The complexities of the service provider's IT systems are identified.

D.

The service provider gains a better understanding of the customer experience.

Expert Solution
Questions # 125:

When is the earliest that a workaround can be documented in ‘problem management’?

Options:
A.

After the problem has been logged

B.

After the problem has been prioritized

C.

After the problem has been analyzed

D.

After the problem has been resolved

Expert Solution
Questions # 126:

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

Options:
A.

Incident management

B.

Service level management

C.

Problem management

D.

Service request management

Expert Solution
Questions # 127:

Which is NOT a component of the service value system?

Options:
A.

The service value chain

B.

Opportunity and demand

C.

Continual improvement

D.

Governance

Expert Solution
Questions # 128:

Which service request management decisions require that policies are established'?

Options:
A.

Deciding how degradations of service are resolved

B.

Deciding how to handle service requests where the steps are unknown

C.

Deciding which service requests require approval

D.

Deciding when workarounds should be used

Expert Solution
Questions # 129:

Which ITIL concept helps an organization to make good decisions?

Options:
A.

Four dimensions of service management

B.

Guiding principles

C.

Service value chain

D.

Practices

Expert Solution
Questions # 130:

Which TWO are inputs to the service value system?

1 Demand

2 Products

3 Value

4 Opportunity

Options:
A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Expert Solution
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Viewing questions 121-130 out of questions