Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
What is the purpose of problem management?
Which process is used to compare the value that new services offer with the value of the services they have
replaced?
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule
Which two statements about the guiding principles are CORRECT?
1.The guiding principles support continual improvement
2.Each guiding principle applies to a selection of the available stakeholder groups
3.Organizations should decide which one of the guiding principles is relevant to them
4.Organizations should consider how the guiding principles interact with each other
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
Which is a low risk change that has been pre-approved so that no additional authorization is needed?
Which statement about value streams is CORRECT?
Identify the missing word in the following sentence.
The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
