Which is a use of the change schedule?
What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?
Which is an activity of ‘problem identification’?
Which dimension of service management considers how activities are coordinated?
In which situation will incident management USUALLY use a separate process?
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
Which statement about the 'continual improvement model' is CORRECT?
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
