Central tendency error occurs when a manager rates most or all employees as "average" or "meets expectations" to avoid making extreme judgments. It distorts true performance appraisals and hinders meaningful feedback and talent development.
Official Extract:
"Central tendency is a common evaluation bias where supervisors rate all employees near the midpoint of the scale to avoid confrontation or favoritism."
(Source: HRCI PHR Content Outline 2024–2025, Learning and Development Section, Performance Appraisal Errors)
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