When applying a filter on a related record in the message companion, you notice that a message for a particular patient is not showing up in your results. Which of the following could be a reason for this behavior?
A.
The message was retriggered from another message.
B.
You must specify " contains " instead of " equals " in your message search criteria.
C.
The patient is not linked to the message due to a failure error in message processing.
D.
The message companion only works for outgoing messages.
The Message Companion relies on a successful link between a message and a specific record (like a Patient or Encounter). If a message encounters a failure error during processing (e.g., a critical identification error), Bridges may be unable to definitively link that message to the patient record in Chronicles. Because the link is missing, the message will not appear in tools like the Message Companion that filter specifically by that patient ' s ID.
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