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  5. Cisco Renewals Manager (700-805 CRM) Questions and Answers

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Questions # 1:

Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

Options:
A.

validate the customer's business needs

B.

focus on benefits

C.

lock in revenue streams through co-termination

D.

explore up sell opportunities

Questions # 2:

Which support should a Renewals Manager expect from the Customer Success Manager?

Options:
A.

communicate discounts on services and software

B.

communicate the closure of contracts

C.

communicate customer's perceived value and highlight potential barriers

D.

communicate new greenfield opportunities

Questions # 3:

What does iARR measure?

Options:
A.

our ability to monitor product utilization, and financial growth collectively

B.

our ability to increase renewal rates through pricing controls

C.

our ability to expand upon existing customer value

D.

our ability to internally align renewable resources

Questions # 4:

Which three financial metrics are critical in renewing subscriptions? (Choose three.)

Options:
A.

net new sales

B.

annual re curing revenue

C.

close rate

D.

training costs

E.

renewal rate

Questions # 5:

A customer has many a la carte Enterprise Networking licenses and many Webex users. The customer wants to grow both groups and needs a compelling and simplified proposal. Which Cisco offer should be suggested to the customer?

Options:
A.

provide a discount for Enterprise Networking and Webex licenses

B.

propose to migrate to a perpetual model

C.

prepare a partner-branded managed service deal

D.

position an Enterprise Agreement

Questions # 6:

Which product addresses network segment a in issues and is comprised of Viptela and Meraki products?

Options:
A.

Tetration

B.

SD-WAN

C.

Security applications

D.

Cloud services

Questions # 7:

How does the Customer Lifecycle approach drive customer success?

Options:
A.

by solely relying on digital automation for all customers

B.

by only providing touchpoints to the customer at the start and end of their journey

C.

by creating a clear silo between sales and customer success

D.

by facilitating the customer journey to drive value and achieve business outcomes

Questions # 8:

Which critical task must a Renewals Manager perform during the Qualification phase?

Options:
A.

Deliver a quote.

B.

Share the proposal with the customer.

C.

Develop a Customer Success Plan.

D.

Validate customer inventory.

Questions # 9:

How does a Renewals Manager drive value in a customer account?

Options:
A.

defines the account forecast

B.

aligns partners on training

C.

manages and mitigates renewal risk

D.

removes adoption barriers

Questions # 10:

How does the Lifecycle Advantage (LCA) program enhance the renewal process?

Options:
A.

automates renewal notifications, initiates early conversations, and ensures consistency and personalization

B.

standardizes renewals, removing all personalization

C.

initiates renewal talks after service and software expiry

D.

eliminates the need for renewals, focusing only on acquiring new customers

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