The Managing Director of a large golf complex is using Drucker's five questions to help develop a new strategy.
Which of the following statements does not answer one of Drucker's questions?
Leading and developing a high performing team that has only recently come together is a challenge requiring leaders to prioritise different issues and adopt different styles and tactics at different stages of team development.
At one point the leader will need to:-
• confirm personal roles and responsibilities,
• plan the workload and agree working practices,
• ensure all sources of conflict have been resolved, and
• motivate team members to deliver their full potential.
With respect to the Tuckman model of team development, which is the stage where these leadership actions are most appropriate?
"The ability to exert influence and make someone act according to your own preferences" is the definition of which of the following?
Various methods of communication are available, including face to face, by telephone or online.
Which THREE of the following interactions are best conducted face to face?
In order to compete successfully Company A needs to change. It needs to become more innovative and generate new ideas to get ahead of the competition.
Which of the strategies below, relating to conflict management (Mainwaring 1991), would help Company A to achieve this?
Verbal and non-verbal communications often take place at the same time. Which of the following best describes the complementary nature of non-verbal communication?
Project team X is not performing as well as the project manager hoped it would given that the members have been working together for the best part of 6 months. Project procedures are being refined and the project manager is on the point of passing control and decision-making authority to team members. The members are also beginning to operate together as a cohesive team.
Which stage in Tuckman's model of team development has team X now reached?
AW is a newly appointed manager of the accounts department in organisation S. Her appointment has been well received by members of the department who recognise AW as a skilled and well qualified accountant.
However, AW has been frustrated by progress in departmental team meetings which tend to be unruly, unproductive and disorganised. AW recognises a need to improve the effectiveness of the meetings.
Which THREE actions should AW take in order to have more effective meetings?
According to Porter, there are THREE generic strategies through which an organisation can generate superior competitive performance. These are:
A company, which is heavily reliant on its IT systems, experiences a critical problem affecting its just-in-time processes. The manager recognises an immediate need to change and upgrade systems, which he knows will meet resistance by some long serving staff.
Which of the following would be the most appropriate method for dealing with the resistance at this time?
