Pass the Avaya ACDS-3382 33820X Questions and answers with CertsForce

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Viewing questions 11-20 out of questions
Questions # 11:

Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.

Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

Options:

A.

Avaya Update Manager


B.

Capacity Planner


C.

Avaya Maestro


D.

vCenter Manager


Expert Solution
Questions # 12:

A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.

Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

Options:

A.

Primary-Secondary


B.

Active-Active


C.

Active-Passive


D.

Primary-Backup


Expert Solution
Questions # 13:

From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

Options:

A.

By using the benefit of Avaya IX'M Workforce Engagement


B.

By using the benefit of Call Center Elite


C.

By using the benefit of Avaya Call Management System


D.

By using the benefit of Avaya Proactive Contact


E.

By using the benefit of Avaya Aura® Contact Center


Expert Solution
Questions # 14:

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.

Which two are current deployment options for Avaya Survey Assist? (Choose two.)

Options:

A.

Upgradable Single Box


B.

Cluster Mode


C.

Geo-redundancy


D.

Single Box


Expert Solution
Questions # 15:

A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.

From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

Options:

A.

Avaya IX™ Workforce Engagement


B.

Avaya Intelligent Customer Routing


C.

Avaya Call Management System


D.

Avaya Aura® Elite Multichannel


Expert Solution
Questions # 16:

A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

Options:

A.

Customer Feedback


B.

Speech/Voice Analytics


C.

Quality Monitoring


D.

Workforce Management


E.

Desktop and Process Analytics


Expert Solution
Questions # 17:

A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?

Options:

A.

Avaya Workspaces® for Elite


B.

Avaya Control Manager


C.

Avaya Breeze®


D.

Avaya Oceana®


Expert Solution
Questions # 18:

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.

To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

Options:

A.

Graphical Designer


B.

Call Vectoring


C.

Visual Designer


D.

Avaya IX™ Orchestration


Expert Solution
Questions # 19:

The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.

This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

Options:

A.

Proof of Concept


B.

Contact Center Bundles


C.

Virtual Private Clouds


D.

Ready Now Solutions


Expert Solution
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