Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam 33820X Question # 16 Topic 2 Discussion

Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam 33820X Question # 16 Topic 2 Discussion

33820X Exam Topic 2 Question 16 Discussion:
Question #: 16
Topic #: 2

A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)


A.

Customer Feedback


B.

Speech/Voice Analytics


C.

Quality Monitoring


D.

Workforce Management


E.

Desktop and Process Analytics


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