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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam 33820X Question # 18 Topic 2 Discussion

Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam 33820X Question # 18 Topic 2 Discussion

33820X Exam Topic 2 Question 18 Discussion:
Question #: 18
Topic #: 2

Refer to the exhibit.

33820X Question 18

This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.

How many Automatic Call Distribution (ACD) queues can a single CMS system report on?


A.

15


B.

10


C.

8


D.

5


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