Pass the SHRM Senior Certified Professional SHRM-SCP Questions and answers with CertsForce

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Questions # 1:

The global mobility team contacts an expatriate on assignment and advises that a new position has opened in the home country and a repatriation process will be initiated in two weeks. What is the most effective way to manage the repatriation process in this situation?

Options:

A.

Extend a sincere apology to the expatriate for the untimely repatriation and offer assistance to minimize any inconveniences.


B.

Provide a thorough job description to prepare the expatriate for the new assignment and offer to connect them to the new manager.


C.

Assess the situation of the expatriate with regard to repatriation against current assignment terms and conditions.

D Inform the expatriate of the details of the repatriation and reassure them that everything will be handled by the home country


Expert Solution
Questions # 2:

A recent company survey shows that 70% of employees report not having mastered the skills needed to do their jobs. Which approach to learning and development should the HR director implement to best help employees master the missing skills?

Options:

A.

Gamify professional development opportunities.


B.

Offer a diverse catalog of micro-courses.


C.

Apply the forgetting curve.


D.

Use pre- and post-training surveys.


Expert Solution
Questions # 3:

An HR department at a midsize company hosts regular manager meetings to provide updates regarding company structure practices, and policies. During the recent meeting, the HR director notified all managers of the company's new code of conduct policy and plans for an upcoming training about the policy. The policy explicitly states that managers must not form personal relationships with their direct reports. The HR director explains that the policy was created because concerns about fairness related to promotions and rumors about favoritism were beginning to cause conflict within some departments. Some of the managers express that training is not necessary, but they all agree to attend it. A few days after the training, the HR director receives a complaint from an HR employee who claims to have seen a manager and one of the manager’s direct reports at a restaurant. The HR director was already concerned about this manager's judgment because the manager approved a promotion for the same direct report even though the direct report has documented performance-related issues. The HR director discusses the issue with the manager. In response, the manager criticizes the new policy and insists the relationship did not impact the direct report's promotion recommendation. The manager also states that the training was unclear and that other managers have the same opinion.

Which action should the HR director take first to address the claim that other managers believe the training on the code of conduct policy was unclear?

Options:

A.

Send an email to all managers to solicit detailed feedback about the training.

B Implement a survey to collect feedback on the effectiveness of the training from the managers


B.

Offer to meet individually with each manager who needs clarification regarding the training.


C.

Hire an external trainer to review the alignment of the policy with the training content.


Expert Solution
Questions # 4:

Which documentation strengthens a claim of harassment against an employer?

Options:

A.

Names of witnesses to the harassment


B.

Details of the harassment type


C.

Instances of retaliatory behavior


D.

Location where the harassment occurred


Expert Solution
Questions # 5:

A company has grown into a midsize organization and has retained its legacy staff throughout the years. Hiring has increased introducing a new demographic landscape and disrupting employee morale. Which is the most effective solution for the HR director to recommend?

Options:

A.

Offer longer-tenured employees early retirement packages comparable with the market.


B.

Conduct a job analysis evaluating whether employees remain qualified for jobs.


C.

Evaluate training and development opportunities for employees with outdated skills.


D.

Establish an intergenerational mentoring program to increase collaboration.


Expert Solution
Questions # 6:

Which method is most effective for detecting asset misappropriations, such as cash skimming and fraudulent disbursements, by employees in the workplace?

Options:

A.

Implementing a lip line and proactive data monitoring by management


B.

Conducting comprehensive pre-employment background screens and credit checks


C.

Engaging an external auditor to review transactions on a regular basis


D.

Installing video surveillance in customer areas including parking lots


Expert Solution
Questions # 7:

Which demand forecasting methodology best supports a workforce management strategy regardless of industry?

Options:

A.

Managerial judgment


B.

Ratio-trend


C.

Technological forecast


D.

Work study


Expert Solution
Questions # 8:

The president of a large company is planning to retire soon. The president has been with the company for 40 years, the longest tenure of any employee in the company, and has been president for the last 10 years. In addition to replacing its top leader, the company is also in the midst of conducting strategic planning for the next three years. The HR director has been placed in charge of overseeing the selection and transition process for the new president and has organized a search committee consisting of external board members. The search committee has identified three internal candidates for the position and must move forward with the process of selecting one to be president.

Senior leaders at the company have learned of the upcoming transition and the identity of the candidates. What should the HR director do to ensure the senior leaders stay with the company even if their favored candidate is not selected for the job?

Options:

A.

Hold town hall meetings with the new president for senior leaders to express their concerns.


B.

Implement a profit-sharing program that applies to all senior leaders.


C.

Allow all senior leaders to have a vote in the final selection decision.


D.

Advise the new president to meet with each senior leader individually.


Expert Solution
Questions # 9:

Which activity expands an employee's job by providing more control responsibility, and discretion?

Options:

A.

Shadowing


B.

Job enrichment


C.

Succession planning


D.

Job enlargement


Expert Solution
Questions # 10:

How should an organization most effectively improve employee productivity during a time of rapid growth and organizational change?

Options:

A.

Increase the frequency of performance reviews.


B.

Reduce the representation gap.


C.

Introduce forced ratings distribution.


D.

Implement a 360-degree feedback initiative


Expert Solution
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