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To extend a data-separated base table and ensure that the table extension is also data-separated, you must add the sys_domain, sys_overrides, and Domain Path fields. This ensures that the new table inherits the domain separation properties of the base table, maintaining data integrity and security across different domains.

•sys_domain: This field references the Domain table and is essential for domain separation.

•sys_overrides: This field is used to manage overrides in the domain-separated environment.

•Domain Path: This field helps in maintaining the hierarchical structure of domains.

References:

•ServiceNow Domain Separation Documentation

•ServiceNow Knowledge Base Article

Visibility in ServiceNow can be granted to users through Group Membership and Role.

•Group Membership: Users can be assigned to specific groups, and these groups can be granted visibility to certain records or functionalities within ServiceNow. This method allows for efficient management of user permissions based on their group affiliations.

•Role: Roles define a set of permissions that can be assigned to users. By assigning roles to users, administrators can control what users can see and do within the platform. Roles are a fundamental part of access control in ServiceNow.

References:

•ServiceNow User Criteria and Access Control

•ServiceNow Group Management

In ServiceNow, domain separation is used to separate data, processes, and administrative tasks into logical groupings called domains. This allows for control over various aspects of this separation1. However, certain process-related tables are excluded from domain separation to maintain the integrity and functionality of the system across different domains.

•Business Rules (B): Business rules are global by nature and are designed to apply system-wide logic before or after database operations, regardless of the domain. This is why they are excluded from domain separation.

•Access Controls ©: Access controls (ACLs) define what data users can access and how they can interact with it. Similar to business rules, ACLs are also global and not domain-specific to ensure consistent security practices across the platform.

•System Property (D): System properties are configuration settings that affect the entire ServiceNow instance. Since these settings can have far-reaching implications on the system’s behavior, they are not separated by domain to avoid conflicts and ensure uniformity in configuration.

These exclusions are necessary to ensure that fundamental system behaviors remain consistent and predictable, regardless of the domain context. It’s important to note that while these tables are excluded from domain separation, the data within other tables can be separated and controlled asper domain requirements2.

In ServiceNow, domain separation allows for the partitioning of data, processes, and administrative tasks into distinct domains within the same instance. When it comes to business rules, if a business rule exists in the parent domain and another non-overriding business rule exists in the child domain, both rules will be executed for the child domain1.

This behavior is part of the domain hierarchy logic, where the child domain inherits the properties and rules of its parent unless explicitly overridden. Since the business rule in the child domain is non-overriding, it does not cancel or replace the parent domain’s rule. Instead, it adds to the logic that will be processed when the conditions for the business rule are met.

Therefore, when an action occurs that triggers the business rules, the system will first run the business rule from the parent domain followed by the business rule from the child domain. This ensures that the foundational logic set by the parent domain is always applied, while still allowing for additional, domain-specific customizations in the child domains2.

It’s important to note that this behavior can be controlled and configured according to the needs of the organization, and understanding the implications of domain inheritance is crucial for proper domain separation management in ServiceNow3.

In ServiceNow, when a Service Provider Incident Manager is tasked with creating a ‘Plan Definition’ for Task Communication Management specifically for a major incident in a customer domain, the plan should be created within that customer domain. This ensures that the communication plan is tailored to the customer’s environment and is triggered only when conditions within that domain are met.

The ServiceNow documentation provides guidance on setting up communication plans. It states that a communication plan should be defined for a task record to specify communication tasks andcontact definitions. When the conditions for the plan definition are met, the communication plan and its associated records are automatically attached to the task record, which in this case would be the major incident accepted on behalf of the customer domain1.

Creating the plan definition within the customer domain ensures that the communication tasks and contacts are relevant and specific to the customer’s needs, which is essential for effective communication management during major incidents. This approach aligns with ServiceNow’s best practices for domain separation, where customer-specific configurations are maintained within their respective domains to avoid interference with global settings and other customer domains.

In ServiceNow, domain separation allows organizations to segregate data, processes, and administrative tasks into logical groupings called domains1. This is particularly useful for ManagedService Providers (MSPs), where multiple organizations or customers use the same ServiceNow instance but require isolation from each other2.

When a user has the ITIL role within the MSP domain, they inherently have that role across all domains they have access to. This is because roles in ServiceNow are global by default, meaning they apply across all domains unless specifically restricted31. The ITIL role is a set of permissions that typically includes the ability to manage incident, problem, and change records, which are fundamental to IT service management.

The other options, such as being granted the Admin role in other domains (B), administering other domains by granting the Domain Admin role ©, or being restricted to self-service in other domains by granting the Self-Service role (D), are actions that require explicit configuration by an administrator with the appropriate level of access and are not automatic outcomes of having the ITIL role in the MSP domain4.

It’s important to note that while the ITIL role may be global, access to specific records and the ability to perform certain actions can still be controlled within each domain through ACLs (Access Control Lists) and other domain-specific configurations1.

In ServiceNow, domain visibility determines whether users from one domain can access records from another domain. To grant domain visibility to a user, you can:

AAssociate a visibility domain to one of the user’s roles: This allows any user with that role to see records in the associated visibility domain1.

EAssociate a visibility domain to one of the user’s groups: Groups grant their members the visibility domains of the group, which means when a user is part of a group, they inherit the visibility domains associated with that group1.

It’s important to note that when a user leaves a group, they lose the group’s visibility domains, and the use of visibility domains should be done thoughtfully as excessive use can slow performance2. Moreover, the domain hierarchy should be optimal to prevent performance issues2.

The options B, C, and D are not standard practices for granting domain visibility according to the ServiceNow documentation and best practices. Specifically, associating a visibility domain directly to a user record or setting the visibility domain’s parent to the user’s domain are not mentioned as recommended methods3421.

The Default domain in ServiceNow is specifically used for the following purposes:

1.Help identify integrations that are incorrectly creating global data: The Default domain can be used to track and identify any integrations that are mistakenly creating data in the global domain instead of the intended specific domain. This helps in maintaining data integrity and ensuring that data is correctly segregated.

2.Capture records with no domain on tables that should not have global data: The Default domain is also used to capture records that do not have a domain specified on tables where global data should not be present. This ensures that such records are not incorrectly placed in the global domain, maintaining the separation and security of data.

For more detailed information, you can refer to the following resources:

•ServiceNow Support Article on Domain Separation

•Developing Domain-Separated Applications

In ServiceNow, domain separation is used to segregate data, processes, and administrative tasks into logical groupings called domains. This allows for control over data visibility and operations within an instance. When it comes to data visibility:

•Domain X: A user in Domain X will definitely have visibility to their own domain, as this is the primary context in which they operate1.

•Child domains of Domain X: Users can view data in their home domain (Domain X) and any child domains of that home domain. This is because child domains inherit permissions and visibility from their parent domains, allowing users in a parent domain to see data in the child domains1.

However, users do not have access to data present in their parent domains or other unrelated domains by default. The primary domain and default domain are typically reserved for global or top-level administrative purposes and are not automatically visible to users in customer domains unless specific permissions are granted12.

It’s important to configure domain separation carefully to ensure that users have the appropriate level of access to data necessary for their roles while maintaining the security and integrity of the data across the instance31.

To assign a user record to a specific domain other than the one based on their company, you should use the “Managed Domain” option and set their domain field to the desired domain. This method allows administrators to manually assign a user to a different domain, ensuring that the user has the appropriate access and permissions within that domain.

References:

•ServiceNow Documentation on Domain Separation explains how to set the domain for a user.

•ServiceNow Developer Documentation provides detailed information on domain separation and managing domains.