Visibility in ServiceNow can be granted to users through Group Membership and Role.
•Group Membership: Users can be assigned to specific groups, and these groups can be granted visibility to certain records or functionalities within ServiceNow. This method allows for efficient management of user permissions based on their group affiliations.
•Role: Roles define a set of permissions that can be assigned to users. By assigning roles to users, administrators can control what users can see and do within the platform. Roles are a fundamental part of access control in ServiceNow.
References:
•ServiceNow User Criteria and Access Control
•ServiceNow Group Management
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