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  5. SAP Certified Application Associate - SAP Field Service Management Questions and Answers

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Questions # 21:

Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.

Options:
A.

Variables

B.

Object type

C.

Permissions

D.

Conditions

E.

Actions

Expert Solution
Questions # 22:

How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

Options:
A.

Activate permissions.

B.

Enable company settings.

C.

Create custom business rules.

D.

Configure checkout workflow steps.

E.

Adjust cloud account settings.

Expert Solution
Questions # 23:

What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.

Options:
A.

Portal logo

B.

Menu icons

C.

Portal background image

D.

Main and accent colors

E.

Landing page

Expert Solution
Questions # 24:

How are labels used within the Smartforms and Feedback module?

Options:
A.

To filter the list of Smartforms

B.

To add a label to be used as reference by the field engineer

C.

To act as a reference for generating a Smartform report

D.

To identify the elements in the Smartform

Expert Solution
Questions # 25:

Which report template can you use to visualize the time, material, and expenses linked to an activity?

Options:
A.

Checklist

B.

Service Call

C.

Service Checkout

D.

Time and Material Journal

Expert Solution
Questions # 26:

How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?

Note: There are 2 correct answers to this question.

Options:
A.

You can use it to define and upload new custom data objects.

B.

You can use it to download a template for a selected data object type.

C.

You can use it to upload a formatted and populated data record file.

D.

You can use it to download a list of master data object records.

Expert Solution
Questions # 27:

How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees?

Choose the correct answer.

Options:
A.

By helping Employees learn more about next generation technologies

B.

By giving service technicians the ability to register for upcoming certifications

C.

By adopting your workforce to accommodate for workers shifting perspectives

D.

By giving service technicians the ability to schedule the additional training

Expert Solution
Questions # 28:

Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

Options:
A.

Query

B.

Sample chart

C.

Object type

D.

Data transfer object (DTO)

Expert Solution
Questions # 29:

You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

Options:
A.

Use a workflow.

B.

Use a checklist.

C.

Use a filter.

D.

Use a business rule.

Expert Solution
Questions # 30:

How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.

Options:
A.

Manually in the Web Application with in the master data

B.

Automatically when submitting a new service call from the Self-Service Portal

C.

Manually in Web Application within Planning and dispatching

D.

Automatically Via the cloud connector from an SAP ERP On-premise system

E.

Automatically via the cloud connector from an SAP CRM on-premise system

Expert Solution
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