Pass the SAP SAP Certified Application Associate C_FSM_2211 Questions and answers with CertsForce

Viewing page 2 out of 4 pages
Viewing questions 11-20 out of questions
Questions # 11:

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options:

A.

Mobile-Self Service


B.

Ticket Routing rules


C.

Service Level Agreement


D.

Automated Scheduling


Expert Solution
Questions # 12:

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

Options:

A.

Customer feedback management


B.

Mobile service execution


C.

Workforce management


D.

Ticket and case creation


Expert Solution
Questions # 13:

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

Options:

A.

Perform the activity checkout.


B.

Set the service call to Finished.


C.

Set the service call to Technically Completed.


D.

Release the assignment.


Expert Solution
Questions # 14:

What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

Options:

A.

You can use it to pick PNG files.


B.

You can link two picker elements together.


C.

You can link picker and attachment elements together.


D.

You can use it to select an object from a list.


Expert Solution
Questions # 15:

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

Options:

A.

You can approve consumed reserved materials in the Time and Material journal.


B.

The system will update the inventory count of reserved materials in a standalone scenario.


C.

You can plan and reserve materials in both the Web and mobile applications.


D.

A planner can create service calls with reserved materials from an integrated ERP system.


Expert Solution
Questions # 16:

As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?

Options:

A.

PushNotifications.ActivityChanges.En


B.

CoreSystems.CoresystemsFSM.DL.Notifications.Enabled


C.

CoresSystems.Mobile.ApprovedEffortsModificationAIlowed


D.

CoreSystems.CoresystemsFSM.Mobile


Expert Solution
Questions # 17:

What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

Options:

A.

From the Home page menu by creating a manual entry


B.

From the Equipment menu after checkout


C.

From the activity menu by creating a manual entry


D.

From the activity record after the workflow step is set to Finished


E.

From the Efforts menu by selecting the activity object type


Expert Solution
Questions # 18:

What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.

Options:

A.

Define value mapping for product types


B.

Define Moment set


C.

Configure workflow step


D.

Setup IFIows in CPI


Expert Solution
Questions # 19:

As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.

Options:

A.

Standard Checkout


B.

Save Efforts


C.

Complete Smartform


D.

Group Checkout


Expert Solution
Questions # 20:

How does SAP Field Service Management ensure reliability and security within the solution? Note: There are 3 correct answers to this question.

Options:

A.

Encryption of all data stored in the cloud (AES 256bit)


B.

Allowance of Two-factor Authentication with password and defined hardware


C.

Al-Powered platform to faster customer experience


D.

Knowledge base access for customers and employees via Self-Service Portal


E.

Automated timeout if the application is NOT actively used for a certain time


Expert Solution
Viewing page 2 out of 4 pages
Viewing questions 11-20 out of questions