SAP C_C4H510_21 Exam Questions Free Practice Test

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Questions # 31:

Which item can be assigned to organizational structures, team assignments and workflow rules?

Options:

Service agent

Business role

Business user

Employee

Expert Solution

Questions # 32:

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

Options:

Set up service categories and service catalogs.

Create an account with the e-mail address of the customer.

Set scoping questions and outgoing e-mail details in fine-tuning.

Configure the e-mail address in the communication channel.

Create an e-mail template for responses.

Expert Solution

Questions # 33:

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Options:

Do you want to support e-mail channels for corporate accounts?

Do you want to enable agents to respond to tickets using an external e-mail client?

Do you want to enable internal memos for tickets?

Do you want to download an add-in for Microsoft Outlook?

Expert Solution

Questions # 34:

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

Options:

On specific report creation

On every save of the report

Periodic scheduling

Ad-hoc broadcasting

Expert Solution

Questions # 35:

What does the system automatically generate when you create a new employee in SAP Service Cloud?

Options:

Organizational unit

Workflow rule

Service agent

Business user

Expert Solution

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