SAP Certified Application Associate – SAP Service Cloud 2111 C_C4H510_21 Question # 32 Topic 4 Discussion
C_C4H510_21 Exam Topic 4 Question 32 Discussion:
Question #: 32
Topic #: 4
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.
A.
Set up service categories and service catalogs.
B.
Create an account with the e-mail address of the customer.
C.
Set scoping questions and outgoing e-mail details in fine-tuning.
D.
Configure the e-mail address in the communication channel.
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit