SAP C_C4H510_21 Exam Questions Free Practice Test

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Viewing questions 21-30 out of questions

Questions # 21:

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

Options:

Installed bases

Service contracts

Contacts

Registered products

Expert Solution

Questions # 22:

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

Options:

Set up a multi-step approval process.

Push the incident to SAP Service Cloud support.

Start processing.

Change the priority to escalated.

Expert Solution

Questions # 23:

Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for

selection.

What could be the reason?

Options:

You need to be maintained as the contact for the installed base.

The installed base is in status "In Preparation" and needs to be activated.

The address of the installed base does not match the account.

You need to update the skills in the service ticket and the installed base.

Expert Solution

Questions # 24:

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

Options:

Create knowledge base articles in SAP Service Cloud.

Integrate with MindTouch.

Configure the relevant question in scoping.

Choose the correct SAP Jam group in the knowledge base configuration settings.

Expert Solution

Questions # 25:

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Note: There are 2 correct answers to this question.

Options:

Create a migration template.

Configure SAP Jam as knowledge base.

Create a broadcast.

Integrate MindTouch.

Expert Solution

Questions # 26:

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

Options:

Web service message monitoring

Custom reports

Interactive dashboards

Standard reports

Inner join data sources

Expert Solution

Questions # 27:

Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

Options:

Set access restrictions.

Control access on field and action level.

Create service level agreements.

Assign work centers and views.

Maintain the service catalog.

Expert Solution

Questions # 28:

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Options:

Countries, business processes, integrations

Countries, data workbench, form templates

Countries, workflow rules, integrations

Countries, business processes, business users

Expert Solution

Questions # 29:

You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

Options:

SAP Service Cloud

SAP Analytics Cloud

SAP ERP

SAP SuccessFactors

Expert Solution

Questions # 30:

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

Options:

Configure a resource scheduler.

Create a new registered product.

Configure process steps and define work distribution.

Set validity from and to dates.

Copy an existing approval process and modify the details.

Expert Solution

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