In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
Which tool do you use to determine a service ticket processing team, based on conditions?
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?
