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  5. SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

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Questions # 31:

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

Options:
A.

On specific report creation

B.

On every save of the report

C.

Periodic scheduling

D.

Ad-hoc broadcasting

Expert Solution
Questions # 32:

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

Options:
A.

Knowledge Base fine -tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

Expert Solution
Questions # 33:

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

Options:
A.

Offline access is available

B.

Existing reports can be reused

C.

No security issues with mashup outside of corporate network

D.

Real-time data access

E.

No additional authorization concept is required

Expert Solution
Questions # 34:

You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

Options:
A.

The determination rules have been configured, but not activated.

B.

The question related to SLAs must be activated in project scoping.

C.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

D.

A workflow rule has to be scheduled to trigger the determination.

Expert Solution
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