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Questions # 21:

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

Options:
A.

Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

B.

Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

C.

Create a churn trend app from a template in CRM analytics to identify customer likely to churn

D.

Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Expert Solution
Questions # 22:

UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service

What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

Options:
A.

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

B.

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate

C.

Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

D.

Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

Expert Solution
Questions # 23:

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.

Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

Options:
A.

Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

B.

Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

C.

Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

D.

Create an orchestration plan and define a scenario for each top product offer

Expert Solution
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